IDART - INTEGRATED DIAGNOSTICS & AFTERSALES TRANSFORMATION

Aftersales, Built For The
Software-Defined Era.

iDART connects engineering, aftersales, and customer experience across Passenger Cars, Commercial Vehicles, Off-Highway and Agriculture & Farm — a single intelligence layer that turns every service event from a cost into a data asset.

Built from inside the vehicle. Deployed across 10M+ of them.
One Platform, Every Segment

One vision. Every segment’s reality.

A passenger car, a long-haul truck, an excavator and a harvester fail in completely different ways — and cost money in completely different places. iDART meets the operational reality of each, engineered from inside the vehicle.

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First-time-rightPassenger CarsRemote fault isolation, guided repair and OTA campaigns across the dealer network — so the fix happens once, and often without the car coming in.
Dwell timeCommercial VehiclesUptime is revenue. Faults link straight to job cards, parts and scheduling — so the workshop knows what it is fixing before the truck arrives.
↓55% downtimeOff-HighwayMachines that never reach a workshop. Remote diagnostics and OTA keep construction and mining fleets current without leaving site.
One data model, one agentic core, one engineering loop — configured to every segment.
The Problem

Disconnected aftersales
comes at a cost.

Aftersales still runs on disconnected systems. Every broken handoff means intelligence lost, decisions delayed, and cost absorbed by the OEM.

The intelligence gap
Your systems don't share what they know.
The intelligence gap
Diagnostics, scheduling, parts, and warranty operate with disconnected information. Every broken handoff creates avoidable cost through repeat repairs, excess inventory, delayed claims, and longer vehicle downtime.
The lifecycle gap
Every resolved fault should improve the next vehicle.
The lifecycle gap
Every repair contains valuable intelligence for engineering. But when workshop insights stop at the service network, recurring issues remain unresolved at source and future vehicles are developed without today's field learning.
The alignment gap
No single view of the service outcome.
The alignment gap
OEMs, dealers, and customers optimise for different priorities. Without connected data and workflows, decisions remain fragmented and the cost of misalignment continues to accumulate.
The compliance gap
Compliance cannot be retrofitted.
The compliance gap
Aftersales systems must provide traceability across diagnostics, software updates, and service actions. Adding audit trails later increases cost, complexity, and risk. Compliance needs to be built into the architecture from the start.
The iDART Difference

Engineered from within.
Built to transform the entire lifecycle.

Engineering-rooted
Engineering-native. Standards-ready.
Rooted in product engineering, iDART integrates embedded diagnostics, global standards, and software updates across the complete product lifecycle.
SOVD UDS UNECE R155 UNECE R156
Built to scale
One intelligence layer. Every segment.
One intelligence layer addresses the distinct aftersales realities of passenger cars, commercial vehicles, construction machinery, and agricultural equipment.
10M+ connected assets 40+ OEM programs 6 SDV programs in production
AI-native
AI embedded in the architecture.
Automotive intelligence is embedded across diagnostics, service, warranty, parts, and engineering, with specialist agents working on shared product context.
Automotive-tuned models Specialist agents 6 SDV programs in production
AI-Led Aftersales Intelligence Platform

End-to-End Service Workflow. One connected intelligence layer built around your existing systems.

SERVIO connects existing OEM and dealer systems, orchestrating intelligent workflows across service, diagnostics, warranty, parts, and customer operations.

Engineering & design closes the 360° loop 360° Continuous learning Service intake Repair & diagnostics Parts availability Warranty management Closure & learning

From reactive repairs to predictive service excellence — every vehicle, every segment, on one connected network.

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iDART Solutions

One connected lifecycle.
From engineering to aftersales and back.

iDART connects engineering, production, service, and software updates through shared intelligence, returning every field insight to where product decisions begin.

Engineering Diagnostics
Engineering Diagnostics
Engineering Diagnostics
Diagnostic design, ECU validation, and test automation establish the foundation for accurate, scalable diagnostics across the complete product lifecycle.
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End-of-Line Flashing
End-of-Line
Flashing
End-of-Line Flashing
Verified software, variant coding, configuration, and functional testing ensure every product leaves the line correctly programmed and production-ready.
Service Diagnostics
Service
Diagnostics
Service Diagnostics
Remote and embedded diagnostics identify faults earlier, accelerate repairs, reduce downtime, and improve first-time-fix performance across every segment.
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Aftersales Content Authoring
Aftersales Content Authoring
Aftersales Content Authoring
AI-assisted authoring creates reusable diagnostic and repair content efficiently across product variants, equipment configurations, markets, and service networks.
OTA Lifecycle Management
OTA Lifecycle Management
OTA Lifecycle Management
Secure, staged software deployment enables controlled fleet-scale updates, complete traceability, intelligent recovery, and continuous product improvement.
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Transformation enablers

Capabilities that accelerate aftersales transformation — from data to decisions, across the vehicle lifecycle.

Predictive Maintenance
Predict component health using remaining useful life, anomaly detection, and virtual sensors to reduce unplanned downtime.
AI-driven
prognostics
Guided Diagnostics | Trace2Fix
AI-guided diagnostics that helps technicians move through troubleshooting with dynamic test plans, root-cause reasoning to identify the right fix faster.
First-time-fix
acceleration
Fleet Management
Turn connected asset data into continuous fleet monitoring, health insights, and earlier intervention across diverse fleets and operating environments.
Intelligent fleet
operations
Compliance & Standards
Global diagnostic standards and right-to-repair requirements into solutions, supporting traceability, interoperability, and regulatory readiness.
Compliance
by design
Testing & Validation
Accelerate validation with virtual ECUs, HIL automation, and AI-generated test cases for faster execution and broader test coverage.
AI-driven test
automation
Success Stories

Not benchmarks. Not estimates.
Results from real deployments.

Outcomes achieved across live iDART deployments.

Passenger Cars Passenger vehicle service bay
↑40%
Diagnostics
↑35–40%
First-time-fix rate
↓30%
Repeat repairs
North American Passenger Car OEM · AI-Guided Diagnostics
Faster diagnostics with 40% lower content-authoring cost.
AI-guided troubleshooting and advanced content authoring created a reusable source of diagnostic intelligence, accelerating issue resolution across aftersales applications.
Commercial Vehicles Commercial truck fleet depot
↓20%
Repeat repairs
↑15%
Fleet uptime
↓18%
Diagnostic cost
Global Commercial Vehicle OEM · Connected Aftersales & Guided Diagnostics
20% fewer repeat repairs. Up to 15% higher fleet uptime.
A shared record connected the OEM, suppliers, dealers, and workshops, enabling AI-guided diagnostics and more consistent decisions across the service network.
Off-Highway Off-highway machinery control room
↓15%
Average handling time
↓30%
On-site visits
↑20%
Remote tests executed
Global Off-Highway OEM · Remote Diagnostics & Troubleshooting
30% fewer on-site visits through remote resolution.
Centralized diagnostics, remote testing, and software orchestration enabled service teams to identify and resolve more issues without dispatching technicians on-site.
Why KPIT

Aftersales Transformation,
Engineered for Outcomes.

10M+
Vehicles on the KPIT platform
40+
OEM production programs
25+
Years of automotive engineering
6+
SDV programs in production
Questions, answered

Frequently asked,
directly answered.

Common questions from engineering, aftersales and program teams evaluating KPIT’s integrated diagnostics and aftersales platform at scale.

iDART is KPIT’s AI-led automotive aftersales platform. It connects engineering diagnostics, end-of-line flashing and field service in a single closed loop — across passenger cars, commercial vehicles, Off-Highway and agriculture.

Yes. iDART enables cloud-connected diagnostics for software-defined vehicles, including a production SOVD Server aligned with the ISO 17978 standard — so OEMs can diagnose, update and monitor vehicles remotely across the lifecycle.

iDART delivers OTA software updates and remote diagnostics from one platform, letting OEMs push updates and read vehicle health in the field without a workshop visit.

iDART’s guided diagnostics solution, Trace2Fix, uses AI to adapt each troubleshooting step to a vehicle’s failure history and live data — helping technicians reach the correct fix faster and reducing repeat visits.

Yes. iDART applies agentic AI to warranty adjudication, claim triage and parts forecasting, helping OEMs cut invalid claims and control aftersales spend.

Yes. iDART covers diagnostics and aftersales for trucks, commercial vehicles, Off-Highway and agricultural equipment, with the distinct failure economics of each segment built in.

Empowering your network and
keeping your customers moving.

Talk to an iDART specialist about your segment and deployment context.
No generic demos — the conversation starts with your challenge.

Aftersales, reimagined by KPIT
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