How AI is Revolutionizing Vehicle Diagnostics with Trace2Fix Copilot

• A proliferation of disconnected systems: Warranty, parts, campaign programs, and repair databases often don’t communicate efficiently.
• Inefficiencies in customer communication: Vehicle owners are left wondering, “What’s wrong with my car, and when will it be fixed?”
• A shortage of skilled technicians: There are not only fewer trained professionals, but the costs of training are also high.
• Software-heavy vehicles: Diagnosis isn’t just about mechanical issues anymore. Modern cars involve a mix of electromechanical systems and software dependencies, making repairs more intricate.

In short, technicians spend too much time navigating systems and diagnosing problems manually—time that could be better spent fixing the vehicle.

The AI-Powered Solution: Introducing Trace2Fix Copilot

Imagine having a super-intelligent assistant that simplifies the entire diagnosis and repair process. That’s exactly what KPIT’s Trace2Fix Copilot does.

“One of the aspects of AI, particularly Generative AI, is that it’s akin to having an extremely helpful intern collaborating with you.” – KPIT Presentation.

How Trace2Fix Copilot Transforms the Workshop Experience:

• AI-Powered Fault Detection: It processes vast amounts of data to predict and identify root causes with up to 90% accuracy from day-1.
• Voice-Enabled Technician Assistance: Hands-free interaction allows technicians to speak commands instead of manually searching through databases.
• Guided Repairs: The system provides step-by-step repair instructions, integrating data from service manuals, parts catalogs, and warranty claims.
• Smart Learning & Adaptation: The AI continuously improves by analyzing previous cases, warranty claims, and technician feedback.

• “Give me the vehicle details.” – The system instantly fetched all relevant specifications.
• “Show me all the fault codes.” – It retrieved fault codes, highlighting a likely spark plug issue.
• “What’s the most probable failure?” – AI determined that the purge valve hose was the most probable cause with 90% accuracy.
• “How do I check the purge valve hose?” – The system provided step-by-step visual guides for verification.

This real-time, AI-driven guidance eliminates guesswork and streamlines the repair process.

The Business Impact: Why This Matters for OEMs & Workshops

The Trace2Fix Copilot delivers measurable benefits:

• 40% reduction in diagnosis time
• 30-50% increase in technician efficiency
• 20-30% reduction in incorrect warranty claims
• Lower service costs & higher customer satisfaction

For OEMs, this means minimal repeat repairs and operational costs and higher brand loyalty. Similarly, for workshops, it means faster service throughput and profitability.